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RAID Data Recovery Guideline

Updated: Feb 3, 2023

Reliable Smart Service Team Recovers data from

and from the following causes of Servers / RAID Data lost:

We understand the importance and critical nature of these types of system failures. With the best turnaround times in the industry, RSS trained technicians can recover lost data from malfunctioning RAID/Servers and in most cases can have you back in business within 24-48 hours.

Most RAID systems are specifically designed to guard against data loss, but they are still susceptible to total system failures.

RAID arrays can usually tolerate a single drive failure without any impact on the server's availability in your network environment. However, if more than one drive fails, the server may not be available on the network and attempts to recover the data on your own may result in permanent data loss!!


Q. Can you Guarantee Recovery of my Data?

A. We just can not promise complete data recovery, however most cases we restored Upto 100%.

Q. How Quickly you can Recovery our Data?

A. In many cases we can recover client’s data on the same day. Data Recovery time is dependent on several factors (type of problem, Data Size, Hard disk response). After the initial assessment, you will be advised on expected timescale. Do submit case and complete the simple form.

Q. Do you have confidentiality agreement?

A. We take Client Data confidentiality very seriously and comply with data protection law at all times. RSS will never disclose or share client data or information with a 3rd party (without prior written consent from client).

Q. In what cases data is not recoverable?

A. The #1 cause of unrecoverable data is due to individuals or technicians attempting data recovery on their own.

Guideline to follow when RAID/Server/NAS/SAN failure or crash.

First do not panic! Shut down the server and turn off the system.

● Do write down all

○ Failure and events that led up to failure - while it is still fresh in your mind.

○ Attempted to repair/rebuild a failed array, log each attempts action and consequence for

future reference.

○ Label or TAG the drives position in the RAID array and then make note of which physical drive(s) are bad by marking it specifically.

■ (Drives will be numbered starting with 0 Example: If you have a 5 drive array they will be numbered 0-4)

● Do not

○ Try Reboot as this may Cause Damage to the Array.

○ Run volume repair or defragment utilities on suspected bad drives.

○ Do not swap or rearranging the order of the drives in a multiple drive RAID array as this may cause overwriting.

○ Replace the failed drive with a drive that was part of a previous RAID system.

○ Attempt any future repair!!, If you are unsure that your RAID/Server is functioning properly after a failure event,

○ try data recovery utilities and software are not designed to restore data or rebuild RAID arrays from failing hard drives which requires specialized equipment and professional training.

● If attempting to restore to a backup, the restore should always be from a secondary system, never the failed system. Do not use drives that were a part of the failed system.

○ You may need to recover the data from them if your backup is corrupt.

● Drive is making unusual mechanical noises, shut it down immediately.

Unexpected failure may cause data inaccessibility or even data loss. Often this occurs between data backups or on data that has no backup at all. Utilizing proprietary data recovery technology, our data recovery specialists will recover the data you need in a timely, secure and cost effective manner. We have established a level of expertise in RAID, SAN, and NAS recovery that is unparalleled by even the manufacturers of the systems that we recover data from.

Our combination of custom software and extensive experience means generally we do not need your hardware or your controller to perform data recovery on your RAID, SAN or NAS storage system. We only need the drives from the sub-system.

You can keep the trays, rails, cables and miscellaneous hardware. This allows you to replace the drives and start the rebuild process while we recover the data from the originals. You no longer have to wait to get your equipment back.

For your comfort we have a special service called data recovery - click below link to know more.

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